Thank you for considering Farm Seasons Medley for your trail mix needs! We've compiled some frequently asked questions to help answer any questions you may have.
Q: Where do you source your ingredients from?
A: We source all of our ingredients from trusted suppliers in the United States.
Q:Are your products gluten-free?
A: Some of our products are gluten-free, but not all. Please refer to the individual product pages for more information.
Q: What is the shelf life of your products?
A: Our products have a shelf life of approximately six months. Please refer to the "best by" date on the package for specific information.
Q: Do you offer wholesale pricing for bulk orders?
A: Yes, we offer wholesale pricing for bulk orders. Please contact us directly for more information.
Q: Wat is your return policy?
A: We want our customers to be completely satisfied with our products. If for any reason you are not satisfied with your order, please contact us within 14 days of receipt and we will work with you to resolve the issue.
Q: Are your products vegan?
A: Most of our products are vegan, but some may contain a little honey or other animal-derived ingredients in very small quantities. Please refer to the individual product pages for more information.
Q: Do you offer customized packaging or labeling for corporate gifts or special events?
A: Yes, we offer customized packaging and labeling for bulk orders. Please contact us directly for more information and to discuss your specific needs.
Q:Are your products made in a facility that processes other allergens?
A: Yes, some of our products are made in a facility that also processes peanuts, tree nuts, wheat, and soy. Please refer to the individual product pages for more information.
Q: Can I track my order once it has shipped?
A: Yes, we will provide you with a tracking number once your order has shipped so you can track its delivery status.
Q: What forms of payment do you accept?
A: We accept payment by credit card (Visa, Mastercard, American Express), PayPal, and bank transfer.
Q: Do you offer discounts or promotions?
A: Yes, we occasionally offer discounts and promotions to our customers. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest offers.
Q: How do I contact customer service?
A: You can contact us by email, phone, or through our website's contact form. Our customer service team will respond to your inquiry as soon as possible.
Q: Do you offer free samples?
A: Unfortunately, we do not offer free samples at this time. However, we offer a variety of sample packs that you can purchase to try out our different products.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method you choose at checkout. We typically process orders within 1-2 business days and shipping times can range from 3-14 business days depending on your location.
Q: Can I cancel or modify my order?
A: If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 30 days of receiving your order to initiate a return. Please note that we cannot accept returns on opened or partially consumed products.
Q: Are your products gluten-free?
A: Most of our products are gluten-free, but some may contain traces of gluten due to shared manufacturing equipment. Please refer to the individual product pages for more information.
Q: How can I become a distributor or retailer of your products?
A: Please contact us directly to discuss becoming a distributor or retailer of our products. We would be happy to provide you with more information on our wholesale program.
If you have any other questions, please don't hesitate to contact us. We'd be happy to assist you in any way we can.