We’re here to make gifting seamless and joyful. Below are answers to some of the most common questions our customers ask. If you require additional assistance, please don't hesitate to contact us via our Contact Page.

🛒 How do I place an order?

Placing an order is easy:

1. Browse our shop page and select your preferred gift basket.

2. Click “Add to Cart” and proceed to checkout.

3. Enter your delivery details, gift message (optional), and payment information.

4. Receive an order confirmation via email with your tracking link.

For custom orders, visit our Custom Orders to fill out the request form.

🎨 Can I customize my gift basket?

Yes! We offer full customization options:

• Choose your theme, budget, and preferred items.

• Add a personalized message or branded elements (for corporate clients).

• Submit your request via our Custom Gift Request Form.

Our team will follow up within 24 hours to confirm details and provide a quote.

🚚 When will my gift basket be delivered?

Delivery times vary based on location and basket type:

• Standard Shipping: 3–5 business days

• Express Shipping: 1–2 business days

• Same-Day Delivery: Available in select metro areas (order by 12 PM local time)

You’ll receive a tracking link once your order ships. For urgent deliveries, contact our support team directly.

📦What should I do if my order arrives damaged?

We take great care in packaging, but if your basket arrives damaged:

1. Take clear photos of the damage.

2. Email us at support@farmseasonsmedley.com within 48 hours of delivery.

3. Include your order number and photos.

We’ll promptly review the issue and offer a replacement or refund as appropriate.

🌍 Do you offer international shipping?

Yes, we ship internationally to select countries.

• International delivery times range from 7 to 14 business days.

• Customs fees may apply depending on the destination.

To confirm availability and rates for your location, please contact us before placing your order.

🔍 How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking link. You can also:

• Log into your account and view your order status.

• Contact our support team with your order number for real-time updates.

Frequently Asked Questions